Privacy Statement/Policy


Happy Paws (“We”, “us”) operates, hosts and manages an e-commerce platform for customers (the “Service”), which includes the website located at (the “Website”).

This Privacy Statement/Policy (the “Policy”) describes our practices for the collection and use of information we may collect from you in connection with your use of the Service. It does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will process it. If you do not agree with our Policy and terms of use, do not download, install, register, or use the Service. By accessing and using any part of the Service, you agree to this Policy.

We may make changes and/or update this Policy from time to time. Your continued use of the Service after we make any changes and/or updates to this Policy is deemed to be acceptance of those changes.

Persons Under the Age of 18

Our Service is not intended for persons under 18 years of age. We do not knowingly collect personal information from persons under 18. If you are under 18, do not use or provide any information on the Service or on or through any of its features. If we learn that we have collected or received personal information from a personal under 18 without verification of parental consent and supervision we will delete that information immediately.

Information We Collect

When you use the Service, we may collect information about you or your use of the Service. Such information includes (but is not limited to):

  • information by which you may be personally identified, such as name, postal address, email address, telephone number, third party login information, or payment method information (“personal information”);

  • information that is about you but individually does not identify you;

  • information about your Internet connection, the equipment you use to access our Service and usage details;

  • information about your device, such as the type and model, manufacturer, operating system (e.g. iOS or Android), carrier name, IP address, mobile browser (e.g. Chrome, Safari), and identifiers assigned to your device, such as its iOS Identifier for Advertising (IDFA), Android Advertising ID, or unique device identifier (a number uniquely allocated to your device by your device manufacturer);

  • log information, including the app or website visited, the time and your time zone, network connection type (e.g., WiFi, cellular), and cookie information;

  • the geo-location of your device (using GPS or other geo-location data), when location services have been enabled for the browser accessing our Service; and

  • non-personally identifying information that third parties have collected and share with us to help better provide the Service.

Information We Collect Directly

We collect this information directly from you when you provide it to us, or as we process your transactions, for example:

  • information that you provide by filling in forms on our Service, including information provided at the time of registering to use our Service, or requesting further services relating to the Service or your use of the Service;

  • records and copies of your correspondence (including email addresses), if you contact us;

  • your responses to surveys that we might ask you to complete for research purposes; and

  • details of transactions you carry out through our Service.

How We Use the Information We Collect

We use the information we collect to provide and improve our Service. For example, we use such information to optimize and improve our technologies and delivery of our Service. We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Service and its contents to you, including your performance history and other data.

  • To provide you with information, products or services that you request from us.

  • To fulfil any other purpose for which you provide it.

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

  • To notify you about changes to our Service or any products or services we offer or provide though it.

  • To allow you to participate in interactive features on our Service.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form or registration form) or adjust your user preferences in your account profile, or by sending us an email stating your request to If we have sent you a promotional email, you may select the “unsubscribe” link at the bottom of the email and follow the opt-out instructions.

Who Are The Recipients of your Personal Data

Recipients of Personal Data include the following:

  • our subsidiaries and affiliates;

  • to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;

  • any court, supervisory, or public authority as required by law;

  • people or entities to which you have instructed us to disclose your Personal Data

  • with your consent.

How We Transfer your Personal Data

If there is a need for Happy Paws to send your Personal Data to a country that is not in the EEA, such transfer will only take place if the European Data Protection Standards are complied with, and appropriate safeguards are put in place in accordance with Regulation (EU) 2016/679 on the Protection of Natural Persons with Regard to the Processing of Personal Data and on the Free Movement of Such Data [General Data Protection Regulation (“GDPR”)].

What Are Your Rights

According to GDPR, you have the following rights that you can exercise free of charge:

a) right of access – You have a right to request a copy of the Personal Data we hold, and be informed on how it has been processed.

b) right to rectification - If you believe any of the Personal Data, we hold about you is incorrect or inaccurate, you can request that we update it.

c) right to erasure - In some circumstances, such as where we no longer have a justifiable reason to continue to process your data, you can request we delete it.

d) right to restriction of processing – You have the right to request the restriction of processing of your Personal Data where the accuracy of the data is contested, when you consider the processing as unlawful but you do not wish the erasure of your data, when data are no longer needed for the purpose of processing but they are required by you for possible legal claims or when you have objected the processing pursuant to article 21(1) of GDPR.

e) right to data portability - You have the right to receive the Personal Data which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party.

f) right to object - Where we are processing your Personal Data for the purposes of direct marketing, or any legitimate interests, you can object at any time to this processing.

Please note that if your Personal Data has been provided to Happy Paws by a third party you should contact that organization or individual to make such queries and/or complaints.


If you have a complaint, you can contact us. We will do our best to help but if you’re not satisfied with our response, you have the right to lodge a complaint with the supervisory authority, the Office of the Commissioner for Personal Data Protection, Iasonos 1, 1082 Nicosia, Cyprus, P.O. Box 23378, 1682 Nicosia, Cyprus, tel: +357 22818456, fax: +357 22304565, email:

Changes to this Policy

Happy Paws may from time to time change this Policy. Changes will be effective when notice of those changes is posted on our Website. Please check this Policy regularly for updates.

Last updated: 10/01/2021